Privacy Policy

1. Information We Collect

• Account information (name, email, organization)
• Billing information (processed by Stripe)
• Usage data (instance types, duration, costs)
• Technical logs (API calls, errors)

2. Data Storage Location

Customer GPU Workloads & Data: 100% stored in Salt Labs data centre, Sydney, Australia

Control Plane Metadata: AWS Sydney (ap-southeast-2) region

No Offshore Transfer: Your data never leaves Australia

3. How We Use Your Data

• Provide GPU compute services
• Process billing and payments
• Monitor system performance
• Improve our services
• Comply with legal obligations

4. Data Sharing

We do NOT sell your data. We share data only with:

• Stripe (payment processing)
• AWS (control plane infrastructure)
• Law enforcement (when legally required)

5. Data Retention

• Active account data: Retained while account is active
• Closed account data: Deleted within 30 days
• Audit logs: Retained for 7 years (compliance)
• Billing records: Retained for 7 years (tax law)

6. Your Rights

Under Australian Privacy Act 1988, you have the right to:

• Access your personal data
• Correct inaccurate data
• Request data deletion
• Export your data
• Opt-out of marketing

7. Security

• Encryption at rest (AES-256)
• Encryption in transit (TLS 1.3)
• Multi-tenant isolation
• Regular security audits

8. Cookies

We use essential cookies for authentication. No tracking or advertising cookies.